Digital Learning Experience Unlocks Customer Success

This leading provider of risk management solutions needed a customer training program that would achieve the following goals:

• Provide guidance on how to use each of the risk management tools features effectively.
• Equip customers with the skills necessary to select the most appropriate questions from the questionnaire based on their requirements.
• Create a virtual environment where customers can apply their newly acquired knowledge and skills in a simulated practice setting.

Infopro Learning worked closely with the organization's internal teams to develop a comprehensive customer training program to help members of varying skill levels successfully navigate the risk management tool.

• Promoting Learner Engagement
  Infopro Learning created learner-centric content, videos, interactive scenario-based activities, and infographics to promote engagement.
• Increasing Knowledge Retention
  The Infopro Learning team broke down the complex topics into short, easy-to-understand chunks of content based on real-life scenarios to create context and improve knowledge retention.
• Reinforcing Core Concepts
  The Infopro Learning team places interactive elements and assessments throughout the program to reinforce core concepts.

The customer training program was well received by learners, and several notable achievements were accomplished, including:

• 260+ registered:
  In the first six months, over 200 customers signed up to take the courses.
• 87% would recommend:
  Almost 90% of participants would recommend the training to their peers.
• 97% found the program useful:
  A survey found that most participants found that the program content was directly applicable to their use of the tool.